We are committed to providing you with a high-end shopping experience. If you are not satisfied with the product or encounter any issues, please apply for a return within 30 days of receiving the item.

Below are the detailed return policies:

1. Return Conditions

• The product must be in its original packaging, unused, and include all tags, accessories, and gifts.
• Provide the order number and reason for the return (e.g., damaged product, wrong item, or does not match description).
• The following items are not eligible for return:
• Customized or personalized products.
• Unsealed electronics, software, or digital products.
• Personal care items (e.g., cosmetics, underwear, etc.).

2. Return Process

• Apply for a Return: Contact customer service [email protected] to provide the order number, reason for the return, and photos (if the product is damaged).
• Obtain Authorization: After confirmation by customer service, you will be provided with a return authorization number and return address.
• Send Back the Item: Ship the item to the designated address and keep the tracking number for reference.
• Refund Processing: After receiving and inspecting the returned item, we will process the refund within 7 working days.
• Shipping and Customs:
• For quality issues or wrong items: We will cover the return shipping and customs fees (if applicable).
• For non-quality issues: The customer is responsible for the return shipping and customs fees (if applicable).
• Free Returns: Some orders (e.g., high-value items or promotions) may offer free return services, subject to customer service confirmation.

3. Refund Method

• Refunds will be returned to your original payment method (e.g., credit card, PayPal, etc.), and the exact arrival time depends on the payment platform.
• If the product is out of stock or cannot be replaced, we will provide a full refund (including the original shipping fee).

4. Exchange Policy

• If you wish to exchange an item, please indicate this in your return application. We will send out the replacement item as soon as possible after receiving the returned item, and we will cover the shipping costs (if due to quality issues).

5. International Return Notes

• Ensure that the returned items comply with China’s customs import regulations to avoid return failures due to customs issues.
• It is recommended to use a trackable shipping service (e.g., DHL, FedEx) and keep the shipping receipt.

6. Contact Information

If you have any questions or need assistance, please contact customer service via Email: [email protected]