Frequently Asked Questions
Shopping Process
A: Click the “Register” button in the top right corner of the website and fill in your email address and password to complete the registration.
A: Use the search bar to enter keywords, or filter products by category.
A: The product detail page will display the inventory status. If it shows “Out of Stock,” you can contact customer service to place a pre-order.
Payment and Discounts
A: We regularly offer promotional activities. Please check the homepage of our website or subscribe to our newsletter for updates.
A: Please check the validity period and usage conditions of the coupon. If the issue persists, contact customer service for assistance.
A: Yes, we support payments in multiple currencies. The system will automatically convert the currency based on the exchange rate.
Logistics and Delivery
A: We offer worldwide shipping. For the specific list of countries, please refer to the “Shipping Policy” page.
A: Contact your local customs office to understand the clearance requirements. If you need assistance, contact customer service.
A: You can contact customer service to change the address before the order is shipped. Changes cannot be made after the order has been shipped.
After-Sales Service
A: Please contact customer service within 30 days of receiving the product, and we will arrange for a replacement or refund.
A: Please contact customer service within 30 days of receiving the product, and we will arrange for a replacement or refund.
A: Please provide the order number, reason for the return, and photos of the product. Customer service will guide you through the return process.
A: The refund will be processed within 7-10 working days. The exact arrival time depends on the payment method used.
A: Yes, all our products are authentic and come with a quality guarantee.
A: You can contact customer service to cancel the order before it is shipped. Orders cannot be canceled after they have been shipped.
A: You can contact us via email at [email protected].
A: You will receive an email containing the tracking number after the order has been shipped. You can also check the shipping status by logging into your account.
A: Yes, please contact customer service within 30 days of receiving the product to apply for an exchange.
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